Nov 1, 2022 | Customer Service, How to, SMS, SMS Marketing
CloudContactAI’s Services Here at CloudContactAI (CCAI), our primary objective is to reinforce and streamline the company-to-customer communication pipeline. It is incredibly easy to import contact lists, send event-based SMS campaigns, and organize contacts...
Oct 18, 2022 | Customer Service, Email-Marketing, How to, lead generation
Email marketing has been around for quite some time. It has seen a considerable amount of changes over the years, but for the most part has remained the same at its core: an effective way for companies to reach out to their audience to promote products, services, and...
Oct 5, 2022 | Customer Service, Email-Marketing, Hospitality, How to, lead generation, SMS, SMS Marketing, Templates
Technology and Guest Service As cultivators of an experience, hoteliers are tasked with keeping their guests needs and requests satisfied at all times during their stays. As technology has evolved, so have hotel guests criteria for what they consider to be a quality...
Sep 21, 2022 | Customer Service, Hospitality, SMS, SMS Marketing
How Can Texting Improve Customer Service? For nearly all Americans, life today would be hard to imagine without the use of their smartphone. They are used for searching for answers to previously unanswerable questions, such as “What is the name of that actress in that...
Sep 16, 2022 | Customer Service, SMS
What is a Transactional Text Message? As opposed to marketing SMS which is designed to show goods and generate interest in what’s on offer, transactional SMS refers to messages that are primarily focused on providing important information to users. These messages are...
Sep 10, 2022 | Customer Service, How to, SMS, SMS Marketing
Why is SMS So Effective? People in the modern world are attached to our smartphones, period. We check them constantly, use them to listen to podcasts, spend hours scrolling on Facebook, Instagram, TikTok, etc. Some experts even go as far as to call many...
