For decades, the debt collection industry has operated on a fundamental, and seemingly unavoidable, trade-off: sacrifice efficiency for empathy, or empathy for efficiency. The prevailing wisdom suggested you couldn’t have both. Aggressive, high-volume tactics might...
In the debt collection industry, the margins are tight, regulations are unforgiving, and efficiency is the name of the game. For decades, the formula for success has been a delicate balance of agent skill, dialer technology, and legal diligence. But that formula is...
Remember the days when the loudest sound in a collection agency was the hum of servers and the frantic clicking of a mechanical dialer? For its time, that technology was revolutionary. It powered agencies for decades, and many of the core platforms from that era, the...
Multi-channel marketing has become essential for businesses that want to grow efficiently. Users switch devices all the time – mobile, laptop, or apps. In such a situation, just one marketing channel will not work. That’s where the power of combining email and SMS...
When the new A2P messaging standards are implemented in 2025, 10DLC registration will no longer be optional. This has become an important step for every business that wants to connect with US customers through SMS. Therefore, to keep the delivery of messages smooth,...
Cloud Contact AI offers an all-in one communication platform to enable you to manage your contacts and collect payments online through SMS, Voice, Email, and Web Forms.
