Automatic Text Replies
Automated Text Replies are texts sent in response to an inbound text without a user having to manually respond. They are typically sent after a set condition or trigger has been met.
An automated reply message is a pre-written response that gets triggered by specific keywords. These messages are designed to provide instant information to common inquiries, thus enhancing customer experience and freeing up time for customer service representatives. When a user types in a designated keyword, the system automatically responds with the relevant information, ensuring prompt and accurate communication.
There are two types of automatic text replies:
General automatic replies:
This is an automatic reply which is sent in response to all incoming messages. Common uses for general automatic replies are things such as an after business hours response, an out of office response, or a general thank you for your patience message. To ensure these responses are effective, they should be short and to the point. For instance, they can be used to confirm appointments, send thank yous, or distribute coupon codes instantly.
Keyword automatic replies:
Keyword automatic replies are sent when an inbound text message contains a particular word or phrase, triggering the keyword auto-reply. Common uses of keyword auto-replies are things such as ‘hours’ or ‘help’, as well as discounts or promotional uses. These are typically sent in response after an inbound message has been received with a promotional keyword such as “PIZZA” after a local pizzeria has offered a promotion offering 50% off to anyone who texts the promotional keyword to the SMS marketing phone number.
Automatic Text Replies for General Purposes
Here are some examples of uses for automatic text replies to familiarize yourself with their usefulness.
Thank you for contacting Dr. Stephen’s Family Dentistry. Unfortunately you have reached us outside of our business hours which are Monday-Friday 8am-6pm. We will respond as soon as we return to the office. Thank you for your understanding.
Thank you for contacting us, unfortunately no one is here to reply! Our business hours are from 9-5 M-F, we will respond when we are back in the store.
–Thank you for choosing Bill’s Foodmart!
Hello and thank you for contacting us. We are currently working with other customers, or are answering other messages. We will respond as soon as we can, and thank you for your patience.
-Frank’s Auto Imporium
Automatic Text Replies for Appointment Confirmations
Automatic responses to things such as an appointment booking are another avenue that automatic responses can greatly assist in alleviating some of the workload with communicating to your customers and patients.
Hello, {Name}! Thank you for booking your appointment with us at Sally’s Salon! We look forward to seeing you on {Date} at {Time}. Please arrive 15 minutes prior to your scheduled appointment. Thank you!
Hello Rebecca, this is an appointment confirmation message to confirm your appointment on February 22nd at 2:30pm. Please call at least 24 hours ahead of your appointment to make any changes or cancellations. Thank you.
-Family Dental of Hillsborough
Hello Juan, this is a confirmation message to confirm your reservation with the Grand Plaza Hotel on July 17th for One Night. Check in is at 4pm and we look forward to seeing you then!
Thank you,
-Grand Plaza Hotel Seattle
Keyword Automatic Reply Examples
Automatic Keyword replies are an amazing tool to stay engaged with your customers without having to hire an entire department to handle inbound messages. Here are some examples of how automatic keyword replies can help your business or brand.
Congratultaions! You have successfully claimed your first week free at Joe’s Gym by using the code “FreeWeek”. This offer is valid through the end of the month. Thank you!
This is an automated response to your message containing the word “hours”. Our business hours are from 7am-6pm Monday-Thursday.
-Two Brothers Auto Care
Thank you for enterring the KTLA radio concert ticket contest!
Your entry has been received! The winner will be selected live on Friday June 10th on the air on KTLA.
Good luck and thank you for listening to KTLA!
How can Automatic Text Replies Help Businesses?
Automatic texting, for either general purposes or keyword generated, have a wide range of impactful uses. From booking confirmations, appointment reminders, business hours information, and more, there are endless ways to utilize automatic text replies for your business.
As you have seen, there are several ways in which automatic text replies can help almost every single business across most industries.
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