What Makes Payment Reminders Valuable
When dealing with a customer who has missed a payment, it’s important to maintain a professional image. Harassing someone who has missed a payment not only shines a negative light on you and your business, but it’s unlikely to get anyone to pay their balance.
While it’s frustrating when a customer hasn’t paid (especially for a small business), maintaining a cool composure and not coming off as pushy will benefit you in the long run.
So, here are five templates you can use to request an outstanding payment without sounding pushy:
One-Week Overdue Reminder Template:
Hi, [Client Name]!
This is [Associate Name] with [Company Name].
Payment for Invoice [#] of [invoice amount] is one week overdue.
You can make your payment here: [Link to payment].
If there is anything we can do to assist you in getting this settled, please reach out!
Thank you for your time.
[first name]
One Day Overdue Reminder Template:
Hello [Client Name],
This is [Associate Name] with [Company Name].
According to our records, Invoice [#] is overdue as of yesterday. Currently, there is a balance due of [amount].
I’ve attached the invoice and payment options here [insert invoice link].
If you have any questions or concerns, please reach out to us.
Thank you for your time.
[First name]
Two Weeks Overdue Reminder Template:
Hello, [Name of Client]!
This is [Associate Name] with [Company Name].
I wanted to get in touch with you since my records indicate that the payment of invoice [#] is two weeks overdue.
For your convenience, I’ve included the invoice and payment option here: [link]. Please let me know if there is anything else we can do to help you. A status update would be really appreciated after the payment is made.
Please keep in mind that late penalties will be imposed on any payments that are more than 30 days overdue.
Please don’t hesitate to contact us if you have any questions.
Thank you.
[enter the first name here].
One Month Overdue Reminder Template:
Hello, [Name of Client]
This is [Associate Name] with [Company Name].
We are reaching out to remind you that your payment on invoice [#] is now 30 days overdue as of [Date].
I’ve attached the invoice here [insert link] to make the payment process easy and hassle-free.
Please reach out to us if you have any questions regarding making a payment.
Thank you,
[First Name]
Additional Tips for Putting Together Payment Reminders
• Never sound threatening
• Offer an easy way to pay within your reminder by sending the client a link
• Always offer assistance by inviting clients to reach out to get any questions they may have answered.
• Don’t mention consequences
• Don’t reach out more than once per week. Any more frequent than this is too pushy/ aggressive.
Share Your Message with an SMS Campaign Today!
We make it fast, easy, and affordable to send compliant SMS, Email, and Voice campaigns.
How to Call In Sick With a Text
This article will go over the topic of calling in sick to work as well as texting in sick to work. It will cover some best practices on how to do so, as well as some examples for different employee – employer relationships.
Business Owner’s Guide to 10DLC Compliance
As laws and regulations race to catch up with technology in the era of digital marketing, ensuring compliance with such regulations is not only tiresome but also time consuming. With no sign of letting up in sight, it will be important to remain informed of the current state of these regulations and how to prepare.
Top 10 SMS Marketing Trends in 2024
Entering the 2020s, SMS has proven the most popular form of marketing. It’s easy to set up with the right text message platforms and can provide a greater return on investment than either phone campaigns or advertisements in the mail. The popularity is showing no sign of waning and it will be vital to take note of these current and developing marketing strategies going into the new year.
Starting an SMS Drip Campaign
SMS marketing continues to see better performance year over year compared to more established methods such as emails. Currently, SMS sees a greater open rate at 5x and a greater response rate at just over 7x than its email counterparts. Trends will only continue to see email wane in its ability to conduct campaigns and at a much costlier rate, so it will help to have a good platform for sending mass SMS with.
Top SendGrid Alternatives for 2024
SendGrid is a widely-used and well-regarded email service provider, offering robust features and a reliable delivery performance. However, some users may seek alternatives for various reasons such as cost-effectiveness, unique capabilities, better reliability and delivery rates, or a more user-friendly interface and responsive customer support. Today, we’ll dive into some of those options.
The Rise of ChatGPT and the Virtual Assistant – Part 1
What ChatGPT is ChatGPT is a large language model trained by OpenAI. Essentially, an artificial intelligence designed to assist users by generating human-like text based on the prompts given. It can answer questions and provide information on a wide range of topics,...
Why Are My Text Messages Not Sending?
Wondering why your text messages aren’t sending? Here are several potential reasons your messages might not be reaching your recipients.
Mobile Coupons 101: How to Send Discounts with a Text
The appeal of a great deal is undeniable, which is why it’s no wonder why digital coupons have become so popular. Consumers want to save money on the products and services they buy, but with the convenience of not having to cut along the dotted line of a newspaper clipping coupon. A simple solution: Mobile Coupons.
Virtual SMS Phone Numbers for Businesses
A virtual phone number is a telephone number that is not tied to a specific phone line or device. It is used to route calls to a variety of devices, such as landlines, cell phones, or VoIP lines. Virtual phone numbers can be used for a variety of purposes, including personal or business use. They are often used to establish a local presence in a different area code, or to create a toll-free number for customers to call.
SlickText vs TextMagic
This article will take a look at two of the major sms marketing service providers, SlickText and TextMagic. It will cover their features as well as lay out their strengths and weaknesses.
