SMS for Hospitality
No credit card required
Why Use CCAI?
Cloud Contact AI’s hand tailored text messaging solutions can help maximize revenue, increase loyalty, and GSS scores:
Improve your GSS Scores
Elevate your guest service scores with consistent interaction CCAI’s text messaging services to capture feedback from guests throughout their stay.
Proactively Resolve Issues
CCAI gives guests an easy way to communicate with the hotel and its staff, allowing the hotel to provide first-class service and resolve issues before checkout.
Run Strategic Loyalty Campaigns
Reach your guests with personalized offers and exclusive deals, maximizing revenue and building stronger relationships.
Benefits of SMS for Hospitality
99% Open Rates
Reach your guests faster with open rates 10x greater than email.
30x ROI
Invest in your hotel’s communication with CCAI and see results immediately!
Seamless Scheduling Assistance
Communicate schedules, shift changes, and reminders to your staff automatically!
Take Your Business to the Next Level
CCAI’s SMS marketing strategies yield a 99% open rate. What have you got to lose?
Features built for engagement
With Cloud contact AI’s seamless integration, the new unified guest experience platform developed for independent hotels, you can drive the business outcomes that matter most to your property.
Personalized Booking Confirmations
Welcome guests with personalized automated booking confirmations.
Scheduled messages
Stay ahead of your schedule by programming messages in advance.
Inclusive Staffing Communication
Whether your team consists of 6 or 106, CCAI provides the tools for your entire hotel to stay informed.
Keywords
Let your customers text you with a keyword of your choice to make opting in quick and easy.
Ready-to-use templates
Utilize our ready-to-use hotel templates as well as easily create your own for your hotel.
Retain Valued Guests
Mrs. Jennings,
As a thank you for your continued patronage, we have upgraded your room and pre-assigned you to the top-floor corner suite. We look forward to your arrival.
-Jake
Improve Service Scores
Mrs. Villanueva,
I apologize for your room not having the extra towels you requested. I am sending up 3 sets of towels to your room now. I have also sent up a $25 gift certificate for our on-site restaurant for the inconvenience. If you need anything further, please do not hesitate to reach out
-Allison
Increase Occupancy
Mr. Roberts,
We have you scheduled for departure tomorrow. However, I wanted to pass on an exclusive offer to enjoy an additional night’s stay for 25% off!
Respond “Yes” to accept this offer.
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