# CloudContactAI

> Cloud Contact AI is an enterprise-grade SMS, email, MMS, and voice communication platform with API/SDK integration. Features AI agents for automated customer responses and an AI chat assistant for campaign management. TCPA, FDCPA, and Reg F compliant. Trusted by collections platforms, banks, and equipment finance companies.

## Core Platform
- SMS, MMS, Email, and Voice messaging
- Bi-directional conversations
- Campaign management with split testing
- Automated flows
- White label offering
- Multi-tenant architecture with portfolio isolation
- TCPA, FDCPA, and Reg F compliance built in
- Quiet hours enforcement by state and timezone
- Automatic opt-out processing (STOP/HELP)
- Usage-based pricing (pay per message)

## AI Agents

### Contextual Auto-Responder
AI that responds to inbound customer messages using the full conversation history of that phone number - every inbound and outbound message. Not canned replies. Generates contextual, intelligent responses 24/7.
- Reads full thread context, not just the last message
- Responds instantly around the clock
- Powered by AWS Bedrock
- Respects opt-outs and quiet hours automatically

### Charlie - AI Campaign Assistant
Built-in AI chat interface that lets users manage the platform through natural language. Launch campaigns, pull analytics, draft messages, and get compliance help by asking.
- Launch SMS and email campaigns via chat
- Pull delivery stats and campaign analytics instantly
- Draft messages and email content
- Get help with compliance questions
- Examples: "Send a payment reminder to everyone 30 days past due", "What was our open rate last week?", "Draft a promo email for our holiday event"

## Integration
- REST API (fully documented)
- SDKs: Python, Node.js, C#/.NET, PHP, Go, Ruby
- Native integrations: Salesforce, HubSpot, ActiveCampaign, Zapier
- Multiple SMS carrier support
- Multiple email provider support (Amazon SES, Twilio SendGrid)
- Multi-tenant/white-label architecture for platforms

## Solutions
- Debt collection (Reg F compliant SMS outreach)
- Banks and equipment finance (loan delinquency reduction, TCPA/FINRA compliant)
- Sports facilities (booking reminders, event marketing, no-show reduction)
- Political campaigns

## Docs
- [API Reference](https://developer.cloudcontactai.com/docs/quickstart-with-api)
- [SDK Documentation](https://developer.cloudcontactai.com/docs/introduction)
- [AI Agents](https://cloudcontactai.com/ai-agents/)
- [Pricing](https://cloudcontactai.com/pricing)
- [Contact](https://cloudcontactai.com/contact-us)